What is it?
Emotional Intelligence (EI), which is measured by Emotional Intelligence Quotient (EQ), is the ability to identify, assess and manage the emotions of one's self, of others and of groups.
It's good to say that some brain researchers believe that EQ, not IQ, is maybe the true measure for human intelligence.
Not having this intelligence is too costly whereas having and developing it is essential to create and maintain a healthy relationship with ourselves and others.
I believe this intelligence is absolutely essential for all the relationships we have including:
- With ourselves
- Team leadership
- Team working
- Business relationship
- Customer relationship
Benefits of having it?
I believe having and growing this intelligence reshapes our behaviour to:
- Know our own emotions better which leads to make wiser decisions to resolve our challenges.
- Have a better understanding of different people which leads to make better decisions in how we communicate with them
- Develop and maintain a tactful and wise relationship which adds our value, respect and professionalism.
- Recognize when to ask what and from whom. As a result, we get what we want more efficiently (easier and quicker)
We need to be wise enough to be able to see the world and situations from the viewpoint of others. It's not an easy task and needs practice to get it developed. Having said that some people inherentally are better than others but the good news is that it's something obtainable.
We need to understand the ways we COMMUNICATE with other people including telephone, chat, email, forum discussions, meetings.
We also need to understand that EMOTIONS have great power in all the communications and relationships.
This understanding and wisdom certainly changes our behaviour towards ourselves and others around us and we will "Treat people in a way we like to be treated".
When you wrote an email to a person and before sending it, read it again to understand that if another person was reading it, what thoughts or emotions she/he might have. This wisdom certainly changes the way you wrote the email.
Learn more about this intelligence and practice it daily.